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Job Board

Nonprofit Job Board - Inland Empire

IMPORTANT: Inclusion on this website does not indicate an endorsement of any kind. We do not vet or evaluate employers included in directory. This website is intended only to include jobs within nonprofit organizations within the Inland Empire.

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Apr 21 2017

President & CEO

Children's Fund - San Bernardino

Background Every child deserves a chance at a prosperous, meaningful future. A model of how public and private entities can work together, Children’s Fund has served over 1.4 million children in San Bernardino County over the past 30 years. We change the trajectory of children’s lives by giving them support, opportunity and hope. Position The President & CEO should be skilled in working with four constituent groups; donors, board members, staff, and agencies with whom we share contracts. The President & CEO will work with prospective and current donors, a committed board, talented staff and agencies in the County. Competitive salary with benefits provided. Qualifications Experience in fundraising and nonprofits is essential. Should possess excellent people skills, leadership characteristics, and a strong belief in our mission. Must possess high level communication skills, both written and oral. ...
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Apr 19 2017

Development Executive (Special Events)

Inland Empire United Way - Rancho Cucamonga

Inland Empire United Way is a leading nonprofit organization devoted to strengthening the Inland Empire by investing in the lives and futures of those in need. By operating several direct service programs and collaborating with a network of strong community partners, IEUW seeks to build brighter futures for youth and families in the areas of education, health, and financial stability. IEUW seeks talented, motivated team members who are passionate about improving our community and who are looking to be part of a dynamic team working to make EPIC changes in the Inland Empire. Program Description The Resource Development department supports all IEUW activities surrounding fundraising, community awareness and engagement. This department is responsible for generating the resources to fulfill IEUW’s mission, helping to break the cycle of poverty in the Inland Empire. Position Overview With a focus on Special Events, this Development Executive position is responsible for building and growing relationships with corporate and community partners, coordinating fundraising campaigns, serving as a spokesperson for the organization and assisting with fundraising activities and events throughout the year, including but not limited to grant research and writing, administrative support, coordinating and implementing special events and workplace campaigns. This full-time, non-exempt position reports to the Director of Development. Primary Functions 80%  Plan, coordinate and conduct annual employee, individual and management campaigns, serving as a key spokesperson and ambassador for IEUW; achieving goals and objectives for annual fundraising campaigns that support the overall mission of IEUW  Organize, plan and carry out IEUW special events, including Challenge for Children Gala, United for Kids Fall Golf Classic, IEUW Open House, annual awards/campaign kick-off, and other special events  Conduct a significant number of one-on-one contact calls/visits per week with new and existing accounts to build/maintain year-round relationships  Review and monitor campaigns during and upon completion to identify problem areas and determine solutions  Research, develop and implement strategies to improve campaign impact, efficiency and cost effectiveness to ensure the goals of the annual campaign are met  Assist with the development and coordination of grant applications  Identify and solicit corporations, corporate foundations, private foundations and government grantors for IEUW program funding  Participate in the recruitment, orientation and training of campaign volunteers, interns, account executives and loaned executives  Ensure best practices are consistently utilized and coordinate with other local United Way organizations with customers held in common  Develop and maintain strong effective relationships with the CEO, campaign coordinators and other key employees within the company to provide quality customer service  Provide training, direction and support to campaign coordinators, including goal setting, task identification, establishing leadership support, motivating, scheduling and recognition  Assist with tracking, follow-up and collection of pledged funds  Annually prepare and review comprehensive analysis for each assigned account  Prepare and maintain in-kind donor solicitation lists  Coordinate in-kind donation solicitations with other departments  Manage donor stewardship including weekly processing of thank you letters and gift acknowledgements Secondary Functions 20%  Maintain accurate and complete records on assigned accounts, reflecting changes in key personnel, number of employees, campaign history and frequency of contacts  Update and organize files, contacts and paperwork  Set up appointments and prepare material for scheduled presentations, meetings or special functions  Work closely with the Community Engagement Coordinator to recruit and schedule volunteers for events  Help in the development of marketing messages, campaigns and materials for effectively communicating IEUW’s impact and call-to-action through social networking and other emerging technologies  Successfully maintain performance parameters and improve skills through various means  Other duties as assigned...
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Apr 04 2017

Executive Director

Chino Basin Water Conservation District - Montclair

Compensation Annual salary: $140,000 - $170,000, depending on qualifications, plus excellent benefits. The Position The Executive Director position presents a unique opportunity for a mission-driven leader who is passionate and dedicated to environmental quality and natural resource conservation to lead Chino Basin Water Conservation District’s (CBWCD) progressive services and programs in the region. Reporting to the Board of Directors, the Executive Director will lead the organization’s strategic growth in the region, forging new collaborative partnerships and alliances with like-minded public agencies, school districts, nonprofits, academic institutions, and professional organizations that share CBWCD’s passion for conservation education and water resources management. The Executive Director will be responsible for realizing the vision and Strategic Plan of CBWCD with emphasis on scaling the agency for greater impact and growing the reach of the organization’s services and programs throughout the region. This leader will build on recent successes of CBWCD and position the organization as a regional leader in water resource conservation. The Executive Director will create a greater presence for CBWCD in the region by elevating the organization’s marketing, development, and branding efforts while building and strengthening CBWCD’s partnerships. KEY RESPONSIBILITIES • Board Development: Develop, maintain, and support a strong, forward-thinking Board of Directors. Energize and actively engage board members and committees in strategic initiatives. • Staff Management & Development: Lead and inspire staff to fulfill CBWCD’s vision while elevating staff expertise and core competencies for professional development. • Partnerships, Communications, and Community Relations: Build strategic partnerships that advance the agency’s mission while developing and implementing a communications strategy. • Financial Management & Funding Development: Oversee the financial management of the agency while seeking out new funding opportunities. ...
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Apr 04 2017

Staff Accountant

Greater Hope Foundation - Victorville

Responsible for monitoring the activities of the organization’s fiscal activities, including the maintenance of accounts, financial statements, cash flow, and investments; Provide financial information and statements to internal and external users; Supervise Finance Staff; Help oversee the efficient operations of department systems and programs; Provide guidance and leadership on compliance with the organization’s accounting policies and procedures and GAAP. This position requires regular and consistent attendance, excessive absences are disruptive to our Agency business. Key Performance Areas: 1. Professional Demeanor • Responds to the needs of managers, staff and vendors in a service friendly manner • Sets and applies standards that result in a productive team environment • Develops and maintains networking relationships within the agency and with other professionals, contractors and key vendors 2. Knowledge of Job • Implements and applies program rules and structure • Complies with agency personnel policies • Is responsible for fiscal management of organization’s assets and liabilities, ensuring appropriate accounting control of fiscal procedures and policies and the recording of such transactions in the corporate financial statements • Manages payroll on a regular basis (i.e., calculating individual employee benefits, writing checks, paying payroll taxes) • Ensures regular ongoing expenses are paid when due • Makes appropriate entries in journals and ledgers • Maintains an accounts payable and receivable system and ensure the security of that system with appropriate checks and balances • Approves purchase orders and oversees the writing of expense checks • Oversees bank reconciliations on a regular basis • Provides Executive Director with monthly cash flow statements • Provides Executive Director with monthly organizational statements • Assists in organization audit • Prepares operational reports to funding sources • Completes monthly reimbursements and other financial reports required by funding agencies 3. Delegation • Ensures accounts receivable and payables are managed appropriately • Ensures payroll and associated benefit deductions are accurate and managed appropriately • Ensures vendors are paid in a timely manner 4. Initiative • Participates in the development of activities that increases the user friendly aspects of budget management and data analysis • Participates in the coordination of information that would benefit Program Coordinators and Supervisors in performing their duties • Seeks out and engages in activities that assist staff responsible for fiscal and accounting entry and submission 5. Supervising and Motivating • Hires, orients, supervises and facilitates the training of new fiscal staff • Ensures that staff comply with job description and contractual requirements • Provides daily supervision and oversight of all aspects of services delegated to your authority • Supervises and monitors the quality and quantity of the work of staff under your supervision • Recognizes staff achievements and participate in the creation of improvement plans and corrective actions as necessary 6. Communication • Maintains an effective communication with other agency staff • Models communication that promotes a team attitude within the program and across the Agency • Communicates in a manner that results in the best agency management possible • Maintain and transmits fiscal data and information in a manner that protects data integrity and ensures confidentiality • Communicates up the chain of command about current and potential issues of concern in a • timely manner 7. Decision Making • Responds to situations in a manner that is fair and reduces conflict • Makes decisions that are consistent with agency policy and practice • Trouble shoots issues and problems • Seeks consultation and assistance as needed and appropriate 8. Planning, Organizing and Quality of Work • Participates in corporate and program planning activities • Ensures that fiscal data and information needed by other departments and staff is received in a timely manner • Monitors staff productivity levels • Oversees budgetary management of the GHF • Oversees the Fiscal Department’s filing systems • Oversees the submission of reports to contractors Organizational work expectations: 1. Have a working knowledge of and comply with appropriate laws, rules, administrative policies and procedures related to your specific program, 2. Coordinate activities with your immediate supervisor and keep him/her updated on trends and changes. 3. Ensure that work performance is in accordance with GHF policies and procedures. 4. Provide appropriate documentation of activities. 5. Initiate and maintain all paperwork in compliance with appropriate rules and regulations. 6. Participate in the management information system. 7. Maintain open communication and positive working relationships with agency personnel, volunteers, interns, community partners, and the general public. 8. Work cooperatively to promote the corporate identity and scope of GHF and associated service sites. 9. Maintain a level of quality customer services, which results in customer satisfaction. 10. Participate in the interagency and intra-agency committees as approved by your supervisor or designee. 11. Participate in GHF staff meetings, profession development and training, as instructed by your supervisor. 12. Participate in maintaining the facilities owned and/or operated by GHF. 13. Abide by and promote safety practices that reduce the risk of injury and/or property damage and facilitate the wellbeing of participants, guests, staff and the general public. 14. Have a working knowledge of and comply with GHF policies and procedures regarding event reporting: Unusual Event Reports and Child Abuse Reporting. 15. Have a working knowledge of an comply with appropriate GHF personnel policies and rules for ethical conduct as outlines by the National Association of Social Workers, and all applicable policies and procedures. 16. Report any potential, suspected or actual workplace violence in accordance with the policy described in the Employee Handbook. 17. Report any suspected or incidents of discrimination or harassment of GHF participants, staff, volunteer, partners, or visitors in accordance with the policy described in the Employee Handbook. 18. Perform other job-related duties as may be requested by your supervisor or designee. Essential Functions: To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skill and/or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. • the ability to come to work (attendance) • the ability to get to work on time (punctuality) • the ability to get along with co-workers • the ability to work on a team • the ability to work as directed • the ability to work under stress • the ability to cooperate • the ability to self-motivate to do tasks as needed • the ability to meet deadlines • the ability to work flexible hours when needed • the ability to document legibly • the ability to perform safety/emergency functions • the ability to reason and utilize mathematic skills to properly carry out instruction and to perform duties involving money, statistics & reporting • the ability to use phone and email • the ability to use computer keyboard and mouse • the ability to apply common sense understanding in prioritizing tasks • the ability to carry out instructions furnished in oral and/or written form. • the ability to work effectively with the public • the ability to utilize sound judgment • the ability to problem solve • While performing the duties of this job, the employee is regularly required to stand, sit, and walk; use hands to manipulate, handle, operate objects, tools, or controls; reach with hands and arms; stoop, kneel, or crouch. The employee frequently is required to talk and hear. Specific vision abilities required by this job include close vision, distance vision, color vision, peripheral vision, depth perception, and the ability to adjust focus. Requirements: • Have reliable transportation available, carry adequate auto insurance and possess a valid California driver's license. • Comply with training requirements for your position. Qualifications: • Bachelor’s degree in accounting with three years related work experience. • Extraordinary experience and skill can be applied toward educational requirement. • Job-related experience and/or special training may be considered in lieu of the educational requirement. Physical Demands: There are considerable physical demands associated with this position. The Staff Accountant may be required to respond to emergency situations. The Staff Accountant must also be able to remain in a seated position while working the office. In cases of child relocation, the Staff Accountant may be required to assist the child by carrying belongings and must often lift, carry and/or comfort small children up to 20 lbs. The Staff Accountant may also be asked to lift and carry office items/supplies 25-50 lbs., usually holding it in the hands or arms or on the shoulder. Employee will be required to drive a motor vehicle. All employees, regardless of position, serve as role models for children and adolescents who are served by our agency. Therefore, each employee must at all times be emotionally stable and able to function effectively with children, adolescents and adults who may have mental or behavioral health problems. The staff must be able to demonstrate appropriate daily behavior, appropriate expression of emotions, as well as appropriate role modeling. Hostility, aggression and unnecessary or inappropriate physical actions as well as inappropriate emotional expression are not acceptable ...
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Apr 04 2017

Clinical Social Worker II

Greater Hope Foundation - Victorville

The Clinical Social Worker (CSW) facilitates foster care placement by providing services to children requiring foster placement and to their foster families. The CSW conducts supervised visits, assessments and develops individual case plans and treatment objectives for each client to facilitate successful foster care placement. The CSW will consult with the CSWS and Administrator to ensure quality and ethically sound services that also maintain compliance with State and Agency regulations. This position requires regular and consistent attendance, excessive absences are disruptive to our Agency business. Key Performance Areas: ● Make regular home visits to certified foster families to assess and/or address the needs of children and to provide support to foster parents. ● Develop individual case plans and treatment objectives for children. ● Coordinate all services and arrange appropriate referrals to meet treatment objectives. ● Monitor that treatment objectives are met. ● Monitor visits between children and birth families and provide intervention and support. ● Provide quarterly & appraisal needs and services reports to Children and Family Services while child is in foster care. ● Participate in case conferences, support groups, in-service trainings, and other agency functions. ● Provide support through discharge planning. ● Participate in monthly support group/training for foster parents. ● Assess families’ strengths & needs and provide in-home training to address areas of concern. ● Coordinate intake and placement of children with other professionals to best address the child’s wellbeing throughout the process. ● Participate in the Agency’s on-call system that allows for 24 hour, skilled support to foster children and families as needed. ● CSW must believe in and act in accordance with both the Agency’s and the Program’s Mission Statements. ● Perform other duties as assigned. Qualifications: 1. Master’s Degree in Social Work, Counseling or other related field recognized by Community Care Licensing required. 2. Must meet Community Care Licensing and insurance requirements. 3. Must have a valid California Driver’s License and a good driving record. 4. Must pass a physical exam and TB test. 5. Provide Criminal and Child Abuse Clearance from the State of California/Department of Justice. 6. Experience conducting psychosocial assessments of children and families. 7. Inspiring, self-starter. Ability to work independently and as part of a team, strong conflict resolution, communication and organizational skills; with great attention to detail. FFA experience preferred. Physical Demands: There are considerable physical demands associated with this position. The CSW will make visits to client’s homes and must often respond to emergency situations. The CSW must also be able to remain in a seated position while working the office. In cases of child relocation, the CSW may be required to assist the child by carrying belongings and must often lift, carry and/or comfort small children up to 20 lbs. The CSW may also be asked to lift and carry office items/supplies 25-50 lbs., usually holding it in the hands or arms or on the shoulder. Employee will be required to drive a motor vehicle. All employees, regardless of position, serve as role models for children and adolescents who are served by our agency. Therefore, each employee must at all times be emotionally stable and able to function effectively with children, adolescents and adults who may have mental or behavioral health problems. The staff must be able to demonstrate appropriate daily behavior, appropriate expression of emotions, as well as appropriate role modeling. Hostility, aggression and unnecessary or inappropriate physical actions as well as inappropriate emotional expression are not acceptable. ...
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Mar 29 2017

Grant Writer

House of Ruth - Claremont

POSITION: Grant Writer and Administrator FUNCTION: Under the direction of the Director of Development, works to implement fundraising proposals to effectively secure grants from foundations, corporations, community philanthropic and religious organizations to support House of Ruth’s strategic goals. HOURS: 30 hours a week, salary non-exempt PRIMARY RESPONSIBILITIES INCLUDE (but are not limited to): • Research and identify potential funding sources by analyzing grant postings and foundation database, and make recommendations to the Development Director. • Prepare all grant proposals to foundations, corporations and organizations, including letters, narrative, budget and other supplemental documents. • Maintain partnership with Program Director and Executive Management to identify funding needs and priorities. • Facilitate grant agreements, correspondence and notification of awards. • Maintain a 24 month Grant Calendar to track deadlines and grant cycles. • Prepare all mid-year and final reports to foundations. • Monitor status of applications through the funding process. • Maintain open communication with foundation Program Officers. • Report to Executive Management all relevant grant information in a timely manner. • Assist with all fundraising projects and events, as directed ...
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Mar 27 2017

Program Coordinator, Community Programs (Kids Pack)

Inland Empire United Way - Rancho Cucamonga

Inland Empire United Way is a leading nonprofit organization devoted to strengthening the Inland Empire by investing in the lives and futures of those in need. By operating several direct service programs and collaborating with a network of strong community partners, IEUW seeks to build brighter futures for youth and families in the areas of education, health, and financial stability. IEUW seeks talented, motivated team members who are passionate about improving our community and who are looking to be part of a dynamic team working to make EPIC changes in the Inland Empire. Program Description Inland Empire United Way’s Community Programs Department develops, implements and manages programs meeting IEUW’s community impact goals in the areas of education, health and financial stability as well as increasing the capacity of local nonprofits through volunteerism. This work is accomplished through United Way-managed programs provided in partnership with local companies, schools, community organizations and volunteers as well as through an annual competitive grant-making process to local community partners. Programs include IEUW’s School Tools, Kids Pack and ieVolunteers. Position Overview This Program Coordinator will coordinate daily program operations, manage volunteers and provide general support to facilitate IEUW-managed programs. This full-time, non-exempt position reports to the Director of Community Programs. Essential Functions 85%  Provide programmatic support for IEUW-managed programs in the areas of education, health and financial stability with a particular focus on the Kids Pack program  Coordinate daily operations of the Kids Pack program, including but not limited to, maintaining student database, school district partner relations, ordering food/supplies, preparation of food bins for delivery  Promote and coordinate Kids Pack food drives and special campaigns (i.e. Bag Childhood Hunger)  Ensure a clean and safe environment in the Kids Pack Program Center  Train and manage scheduled volunteers in set-up, check-in, orientation and facilitation of program operations  Collect necessary data for program evaluation  Provide monthly and annual programmatic updates  Successfully maintain performance parameters and improve skills through various means  Work closely with ieVolunteer staff to develop and maintain positive relationships with volunteers  Work closely with ieVolunteers as support staff for IEUW-managed volunteer projects and take active role for Days of Service events  Support the Resource Development Department in building relationships to create new and maintain existing partnerships, including public presentations and tours  Represent IEUW at community meetings/networks/collaborative efforts that impact the areas of education, health and financial stability; identify and develop partnerships to impact community outcomes  Aid with the development and implementation of IEUW and Community Programs department special events and activities, including planning, logistics, volunteer involvement, etc. Secondary Functions 15%  Research and assist with grant writing to support the department’s programs and activities  Assist with the development and implementation of new programs, including the areas of program evaluation, collaboration, logistics, budgeting and reporting 3.2017  General clerical duties may include faxing, copying, message handling, weekly reports, filing and data input  Other duties as assigned...
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Mar 27 2017

211 EPIC Assurance Coordinator

Inland Empire United Way - Rancho Cucamonga

Inland Empire United Way is a leading nonprofit organization devoted to strengthening the Inland Empire by investing in the lives and futures of those in need. By operating several direct service programs and collaborating with a network of strong community partners, IEUW seeks to build brighter futures for youth and families in the areas of education, health, and financial stability. IEUW seeks talented, motivated team members who are passionate about improving our community and who are looking to be part of a dynamic team working to make EPIC changes in the Inland Empire. Program Description Inland Empire United Way’s 211 San Bernardino County provides timely, effective access to accurate and comprehensive information and referral (I&R) for the residents of San Bernardino County and provides public information support in times of disaster. Operating a free, easy–to-access information line and website 24 hours per day, 7 days per week, 211 is the County’s leader in quality health and social service information management. Position Overview Under the purview of the 211 Operations Manager, the 211 EPIC Quality Assurance Coordinator is responsible for assessing and determining service quality of all call handling activities and database maintenance. The Quality Assurance coordinator will work collaboratively with his/her teams to provide high quality, person–centric service to the communities of San Bernardino County with a focus on staff development, quality assurance, attainment of operational goals and overall service-level performance and monitoring by effectively planning, delegating and improving work activities through monitoring of real time and recorded calls. The Quality Assurance Coordinator will be expected to support the leadership of 211 by applying company policies, motivating and training personnel, encouraging, supporting and implementing practicable employee suggestions for work improvements, giving prompt and constructive feedback to departmental employees, and serving as a role model. Essential Functions: Administrative: 15%  Plan; organize; meet deadlines; assimilate and analyze information/data to recommend plan of action  Work with Operations Manager to identify, document and develop procedural and protocol manuals with the objective of quality service of the overall 211 experience – callers, database, website, etc.  Review department procedures and protocols; recommend and implement changes as needed  Create and foster a work environment that supports and values a high degree of professionalism in alignment with the company’s core values  Identify and help implement workflows, processes and training improvements  Willingness to perform enhanced duties during disaster  Assist in handling escalated calls Quality Assurance: 80%  Monitor real time and recorded incoming/outgoing CRA, Specialist, CES, Intern and Volunteer calls to determine adherence to quality/AIRS/agency standards  Conduct audits of database to determine adherence to quality AIRS/agency standards.  Participate in design of call monitoring, database audit formats and quality standards  Audit Out-of-Database referrals  Gather and audit all information for monthly quality assurance sessions  Use quality monitoring data to compile and track performance of team and individual level  Participate in customer and client listening exercises to identify caller needs and expectations  Coordinate and facilitate calibration sessions  Provide coaching and maintain accountability to ensure quality customer service  Conduct follow-up surveys with callers to gain insight on CRA performance, agency performance and service gaps  Identify and recommend training for individuals of overall staff to leadership team 03.2017  Initiate and monitor preventive actions and continuous improvement projects in conjunction with the Operations Manager  Perform follow-up coaching as needed in order to achieve high performance in all staff members  Collaborate on training sessions and evaluations  Assist in collecting and maintaining staff monthly performance reports Other Duties: 5%  Meet, greet and tour visitors as a part of support-building and donor relations  General clerical duties: letter writing, faxing, copying, message handling, weekly reports, purchase orders, office inventory, filing, data input and maintenance of marketing materials  Assist in major projects  Other duties as assigned...
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Mar 27 2017

211 Operations Supervisor

Inland Empire United Way - Rancho Cucamonga

Inland Empire United Way is a leading nonprofit organization devoted to strengthening the Inland Empire by investing in the lives and futures of those in need. By operating several direct service programs and collaborating with a network of strong community partners, IEUW seeks to build brighter futures for youth and families in the areas of education, health, and financial stability. IEUW seeks talented, motivated team members who are passionate about improving our community and who are looking to be part of a dynamic team working to make EPIC changes in the Inland Empire. Program Description Inland Empire United Way’s 211 San Bernardino County provides timely, effective access to accurate and comprehensive information and referral (I&R) for the residents of San Bernardino County and provides public information support in times of disaster. Operating a free, easy–to-access information line and website 24 hours per day, 7 days per week, 211 is the County’s leader in quality health and social service information management. Position Overview Under the purview of the 211 Operations Manager, the 211 Operations Supervisor is responsible for supervising, monitoring, and coordinating Community Resource Advisors, Data & Research staff, specialty positions within 211 San Bernardino, and providing additional quality assurance and training to staff as needed. The Supervisor will work collaboratively with his/her teams to provide high quality, person–centric service to the communities of San Bernardino County with a focus on team-building and staff development, quality assurance, regulatory and contractual compliance, attainment of operational goals and overall service-level performance and monitoring by effectively planning, controlling, delegating and improving work activities, applying company policies, motivating and training personnel, encouraging, supporting and implementing practicable employee suggestions for work improvements, giving prompt and constructive feedback to departmental employees, and serving as a role model. Essential Functions: Administrative: 60%  Plan; organize; meet deadlines; assimilate and analyze information/data to recommend plan of action  Build, foster and lead a highly effective team, with emphasis on responsibility and accountability  Work with Operations Manager to identify, document and develop procedural and protocol manuals with the overall objective of quality service of the overall 211 experience – callers, database, website, etc.  Review department procedures and protocols; recommend and implement changes as needed  Responsible for coding and maintaining data in specialized Information & Referral software (iCarol).  Supervise a team of Data & Research Specialists, Community Resource Advisors, and specialty programs, including all aspects of the employment life cycle: hiring, training, mentoring, reviewing, etc.  Create and foster a work environment that supports and values a high degree of professionalism in alignment with the company’s core values  Identify and help implement workflows, process and training improvements.  Work with Operations Manager in conducting efficient and effective team meetings on a regular basis.  Prepare relevant reports that measure and track the performance and referrals of 211  Work with Operations Manager to oversee outreach activities and communication, as well as collect, analyze and report program outcomes  Organize and schedule shifts as necessary  Willingness to perform enhanced duties during disaster  Assist in handling escalated calls Quality Assurance: 30%  Assist in overseeing quality assurance activities to ensure high quality in all aspects of 211 performance  Provide coaching and maintain accountability to ensure quality customer service  Oversee performance improvement goals of Community Resource Advisors and Data & Research staff  Perform follow-up coaching as needed in order to achieve high performance in all staff members 03.2017  Audit database and website to ensure accuracy and professionalism  Ensure 211 is current on relevant iCarol enhancements  Collaborate on training sessions and evaluations Community Outreach: 5%  Represent IEUW 211 at networking and outreach events.  Assist in evaluating Outreach opportunities  Assist in planning and scheduling outreach for 211 Other Duties: 5%  Assist in collecting and maintaining staff monthly performance reports  Meet, greet and tour visitors as a part of support-building and donor relations  General clerical duties: letter writing, faxing, copying, message handling, weekly reports, purchase orders, office inventory, filing, data input and maintenance of marketing materials  Assist in major projects  Other duties as assigned...
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Mar 13 2017

Cook (Bloomington)

Family Service - Bloomington, CA 92316

Cook Senior Nutrition Salary: $10.50 - $12.00 per hour – Part Time 28 hours a week Location: Bloomington Senior Center Job Summary The Cook is responsible for the daily preparation of meals for our nutrition sites in a variety of locations and cooking needs ranging from: warming kitchens with limited cooking and serving requirements, to cooking sites that prepare the meal with entrees delivered from a central kitchen and the menu “side” items are prepared and assembled on site, and to our central kitchens where we prepare a high volume of meals for distribution to multiple locations. They also are responsible for working with site volunteers and management of all Agency program documentation. Essential Duties: Specific duties and responsibilities may include, but are not limited to the following: 1. Prepares congregate and home delivered meals according to approved menu provided by Program Manager on a daily basis 2. Reads menus, estimates needs for each meal, and ensures that adequate supplies are available prior to meal preparation. 3. Obtains supplies from storerooms and freezer, ensures that items are prepared, cooked and served in accordance with nutritional standards as required. 4. Assists with the weekly inventory and supply ordering per menu requirements 5. Maintains cleanliness and sanitation of site kitchen and/or congregate dining area according to Agency, program, Department of Health, CalOSHA, HACCP (Hazard analysis and critical control points) standards at a minimum 6. Maintain nutrition records according to Agency and program requirements 7. Supervision and training of all site FSA employees 8. Training, supervision, and documentation of volunteer site participation with the program. 9. Responsible for food preparation and serving. 10. Prepares written performance evaluation of supervised employees following Agency HR policy 11. Document performance deficiencies and counsels staff, setting mutual goals for improvement 12. Assist in the Agency CQI (Continuous Quality Improvement) process as needed to improve department success 13. Maintains all record keeping and reports required by program and funding source to be maintained in an organized and secured location, following HIPAA (Health Insurance Portability and Accountability Act) policies/procedures for client confidentiality 14. Timely Regular Attendance 15. All other duties as assigned and necessary. ...
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